Returns Policy
Order cancellation
If your order has been paid and you need to change or cancel it, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Return
At TENICORE we have a simple refund policy called the 'Results Or It's FREE Guarantee.' That means that if for whatever reason, if you don't get results, don't feel any relief, don't like the color, or any other outrageous reason, we will refund you every penny – AND you get to keep the product!
Now that you know your wallet is always protected by this guarantee, let's talk about getting you results. Our return policy is effective for 60 days since receiving your product. Our customers have a 97% success rate in bunion relief and 92% of bunion removal, so that means that if you really do care about your foot health, we encourage you to take advantage of the FULL 60 days to try out the product.
If you have any questions about the instructions, what's included, or anything else about the product, please send an email to support@tenicore.com and we will help you out.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not
responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “# “Your Order Number” to support@tenicore.com
Replacement
Request” to support@tenicore.com
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying
the product with the issue
Our support team will respond within 1 business day and Return Instruction
will be provided. All orders are guaranteed for delivery. We are not responsible for lost or stolen items. If orders are not received due to circumstances in our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed. Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@tenicore.com
